0115 982 1771

sales@cutedgecollect.com

Tollerton Lane, Nottingham, NG12 4GA

Re-cut policy

At Cut Edge Collect, we pride ourselves on the precision of our MFC panels, meticulously tailored to your specifications. We understand the importance of accuracy in every project, which is why we offer the following re-cut policy.

Our precision promise
If we ever fall short of our high standards and cut your order outside of our +/- 0.5mm tolerance, we’re committed to making it right. Simply notify us within 14 days from delivery, providing a photo of the discrepancy, and we’ll promptly re-cut your order and dispatch a replacement at no additional cost to you. We’ll also arrange to collect the original panel to ensure it’s recycled appropriately.

Tolerance explained
Our cutting precision allows for a tolerance of +/- 0.5mm. This means your panel could be slightly smaller or larger, within this range, than your specified dimensions. Should our cuts exceed this tolerance, rest assured, a replacement is on us.

Your measurement responsibility
While we strive for cutting perfection, the accuracy of the measurements you provide is crucial. Please double-check your dimensions, ensuring you use a reliable steel tape measure and record your measurements in millimetres. Regrettably, our re-cut guarantee does not cover errors in the measurements you provide.

Stock availability
In the rare event that your ordered material is no longer available or has been discontinued, we’ll work closely with you to find the best alternative for your project.

Handling and damage
We ask that you inspect your order upon arrival. If any damage has occurred in transit, please report it to us on the day of delivery. Our re-cut guarantee cannot cover damage inflicted post-delivery or incorrect fitting due to handling.

At Cut Edge Collect, your satisfaction is our priority. We’re dedicated to delivering not just quality products, but also peace of mind with every order.
For assistance or to report an issue, please contact our customer service team at 0115 982 1771 or sales@cutedgecollect.com. Let us help ensure your project’s success.

Call us

Call us on 0115 982 1771 for help.

Email us

Email us on sales@cutedgecollect.com for help.

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