0115 982 1771

sales@cutedgecollect.com

Tollerton Lane, Nottingham, NG12 4GA

Terms and conditions

Welcome to Cut Edge Collect. Our commitment is to provide you with premium MFC panels, precisely cut to meet your project needs. These Terms and Conditions govern your use of our services and website, establishing a contractual relationship between you, the customer, and Monarch Acoustics Ltd, the proprietor of Cut Edge Collect.

1. General conditions
By accessing our website and using our services, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services.

2. Product orders and specifications
All orders placed through Cut Edge Collect are subject to acceptance and availability. We reserve the right to decline any order at our discretion.
It is your responsibility to ensure that all specifications for custom-cut panels, including dimensions and material preferences, are accurate. Cut Edge Collect is not liable for errors in specifications provided by the customer.

3. Returns and cancellation policy
Returns: Custom-cut panels are made to your specifications and, therefore cannot be returned unless there is a fault on our part. Full, uncut boards may be returned within 7 days, subject to a 15% handling fee and a £35 collection charge.
Cancellation: You may cancel orders for uncut boards before dispatch. Custom-cut orders cannot be cancelled once production has commenced.

4. Re-cut policy
In the event of a discrepancy beyond our +/- 0.5mm tolerance, we will re-cut and dispatch a replacement at no additional cost. Please report any issues within 14 days of delivery, providing photographic evidence of the discrepancy.

5. Privacy and data protection
We are committed to protecting your privacy. Personal information collected is used solely for processing orders and personalizing your experience. Our practices are in strict adherence to GDPR guidelines.
Your personal data, including name, address, and contact details, will be stored securely and will not be shared with third parties, except as required by law.

6. Intellectual property rights
All content on the Cut Edge Collect website, including text, graphics, logos, and images, is the property of Monarch Acoustics Ltd and is protected by copyright and other intellectual property laws.

7. Limitations of liability
Monarch Acoustics Ltd shall not be liable for any indirect, special, or consequential damages arising out of or in connection with the use of our products or services.

8. Governing law
These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes will be resolved under the exclusive jurisdiction of the UK courts.

9. Changes to Terms and Conditions
We reserve the right to make changes to these Terms and Conditions at any time. Your continued use of our services following any changes indicates your acceptance of the new terms.

10. Contact information
For inquiries, concerns, or further information about our products and services, please contact us at:

Email: sales@cutedgecollect.com
Phone: 0115 982 1771

We are dedicated to ensuring your satisfaction with our products and services. Thank you for choosing Cut Edge Collect.

Call us

Call us on 0115 982 1771 for help.

Email us

Email us on sales@cutedgecollect.com for help.

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